STEP 1: AGREEMENT
|Thank you for your purchase. At this step all paperwork is processed, work order forms are generated for the next step.
STEP 2: RE-MEASURE
|An installer is assigned to your project. He will contact you directly to recheck the measurements and confirm your order.
STEP 3: ORDERING
|Products are ordered and a ready date is populated. If there are any changes to your order this is your last chance to make them.
STEP 4: SCHEDULING
|Once all products have a ready date our office will contact you to book your installation date.
STEP 5: INSTALLATION
|The installation team will arrive at your home in a timely manner. If you have any install concerns, the time to discuss them is when the installation team is on site.
STEP 6: COMPLETION
|Once the installation and clean-up has been completed, your installation team will provide you with a customer feedback survey and final processing and payment instructions.
STEP 7: SERVICE & PARTIAL PAYMENT
|If an install issue arises, the install crew will inform the service department. If the issue requires replacement parts, a service appointment will be made. Full payment, minus the value of the deficiency will be made at that time.
IF YOU HAVE ANY QUESTIONS OR CONCERNS ALONG THE WAY,DON’T HESITATE TO CONTACT US FIRST BY EMAIL 24/7 AT ORDERING@ECOTECHWINDOWS.CA OR SECOND BY PHONE AT 1-888-880-6827